Shipping policy
Shipping Policy
Thank you for shopping with RESET Pickleballs. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed as quickly as possible after they are placed. Processing times may vary depending on product availability, order volume, and verification requirements.
During periods of high demand, processing and shipment may take a little longer than usual. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Rates and Delivery Estimates
Available shipping methods, costs, and estimated delivery times are displayed at checkout before you complete your purchase.
We offer free standard shipping on orders over $120.
For deliveries within the United States, standard delivery is typically estimated at:
2–6 business days after shipment
Delivery dates are estimates only and are not guaranteed. Delays may occasionally occur due to carrier disruptions, weather conditions, holidays, customs processing, or other events outside of our control.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
You can use the tracking link provided in the email to follow the status of your delivery. Please allow some time for carrier tracking information to update after shipment.
Address Accuracy
Please ensure that your shipping address is complete and correct before submitting your order.
RESET Pickleballs is not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect, incomplete, or undeliverable address provided at checkout.
International Orders, Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, tariffs, and other fees may be charged by the destination country.
These charges are not included unless clearly stated at checkout and are the responsibility of the customer. Customs processing may also affect delivery timing.
If an international package is returned to us because customs charges, taxes, or delivery fees were not paid, any approved refund may exclude original shipping costs and return-to-sender charges.
Lost, Delayed, or Missing Packages
If your tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbours, building management, or the carrier.
For delayed, missing, or delivery-related concerns, contact us at support@resetpickleballs.com with your order number. We will review the shipment status and work with the carrier where appropriate.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If an item arrives damaged, defective, or incorrect, contact us at support@resetpickleballs.com as soon as possible. Please include:
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Your order number
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A short description of the issue
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Clear photos of the item, packaging, and shipping label
We will review the issue and provide the appropriate next steps.
Contact Us
For shipping questions or help with an existing order, contact: