Refund policy

Returns & Refunds Policy

At RESET, we want you to feel confident in every purchase. If something is not right, we are here to help.

30-Day Returns

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible, items must be returned in the same condition in which they were received:

  • Unused and unworn

  • In original packaging

  • With all original tags, accessories, and included items

  • Accompanied by proof of purchase or your order number

How to Start a Return

To request a return, contact us at support@resetpickleballs.com and include:

  • Your order number

  • The item or items you would like to return

  • The reason for the return

Once your request is reviewed and approved, we will provide return instructions, including the return address and shipping-label information where applicable.

Please do not send items back without contacting us first. Unauthorised returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us at support@resetpickleballs.com as soon as possible. Include your order number, a short explanation of the issue, and clear photos of the item and packaging. Our team will review the case and work to resolve it promptly.

Non-Returnable Items

Items may not be eligible for return if they are:

  • Used, damaged after delivery, or not in their original condition

  • Missing original packaging, accessories, or included items

  • Final-sale items, gift cards, or personalised products, where applicable

Contact us before purchasing if you have questions about whether a specific item can be returned.

Exchanges

The fastest way to receive a different item is usually to return the original item for approval, then place a separate order for the preferred replacement.

For damaged, defective, or incorrect products, contact our support team first so we can advise on the best solution.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank, card provider, or payment method.

Need Help?

For any return, refund, exchange, or order-related questions, contact us at:

support@resetpickleballs.com