FAQs
Frequently Asked Questions
Who is RESET?
RESET creates high-quality pickleball gear designed for players of all levels. Our goal is to make it easier to enjoy the game, build confidence on the court, and play with equipment made for performance, durability, and control.
Every RESET paddle, starter set, and accessory is developed with real players in mind and refined through on-court testing.
How long does shipping take?
Orders are processed as quickly as possible after they are placed. Delivery timing can vary depending on your location, shipping method, and product availability.
Once your order has shipped, you will receive a confirmation email with tracking details.
Do you offer free shipping?
Yes. We offer free shipping on orders over $120.
For orders below this amount, available shipping options and costs will be shown at checkout before payment is completed.
How can I track my order?
Once your order ships, you will receive an email containing your tracking number and shipment details.
You can use the tracking link in the email to follow your delivery. If you cannot find your tracking email, please check your spam or promotions folder before contacting support.
What should I do if my order is delayed?
Occasionally, carrier delays or periods of high demand can affect delivery times.
If your estimated delivery date has passed, contact our support team with your order number at support@resetpickleballs.com. We will review the shipment status and help resolve the issue.
What should I do if my order arrives damaged?
We are sorry if your item arrives damaged or defective.
Please contact us at support@resetpickleballs.com as soon as possible after delivery. Include your order number, a short description of the issue, and clear photos of the product and packaging so our team can assist you quickly.
What is your return policy?
We offer a 30-day hassle-free return policy. You may request a return within 30 days of receiving your order, subject to the conditions in our Return Policy.
To start a return, email support@resetpickleballs.com with your order number and the reason for your request. Our support team will provide the next steps.
When will I receive my refund?
Once an approved return is received and inspected, we will process the refund to the original payment method.
Your bank or payment provider may require additional time to show the refund in your account.
How can I contact RESET?
You can contact our support team at:
We are available 7 days a week and will do our best to respond as quickly as possible.